Scheduling: Patients are seen on an appointment only basis. Our office will be available in assisting you to schedule your child’s appointment around your busy schedule. We make every effort to see sick children on a same-day basis. Well-child visits should be scheduled in advance. For new patients, your child must have a well-child check with us within 30 days of establishing a relationship. You may call our office to schedule your child’s appointment anytime during our normal business hours. We request that you contact the office as soon as possible if you need to reschedule your appointment or if you are going to be late.
Missed Appointments: In order to provide timely patient care, we ask that you notify the office if you are unable to keep your scheduled appointment time. This policy was developed to provide timely, same-day appointments for those who need to be seen. We send out several reminders in advance before the appointment, asking that you either confirm or reschedule the appointment. If your child misses his/her appointment, then a $50.00 missed appointment fee will be charged. We understand that there may be extenuating circumstance for missed appointments, but we need to inform you that after three missed appointments within a year, your family may be dismissed from Good Pediatrics.
Arriving Late for Appointment: In order to avoid longer than necessary wait times, please notify the office if you will more than 15 minutes late for your scheduled appointment. We will make every effort to still have your child seen the same day but may have to offer a different appointment time or reschedule the appointment.
After Hour Calls: Dr. Good is available 24 hours, 7 days a week. After hours calls are forwarded to the cell phone of the physician on call. Please use after hour calls for emergencies only. Prescription refills are done during normal office hours.
Dismissal: Good Pediatrics reserves the right to dismiss patients and/or families for non-compliance to medical advise, inappropriate behavior or language toward staff, and/or other patients, insufficient or inadequate flow of information between parents/patients and our office and other reasons not listed here.